DATA DELETION POLICY
Uncle Sam Tours respects your privacy and your right to request deletion of your personal information.
This Data Deletion Policy explains how you can request deletion of information associated with our bookings, customer-support services, and WhatsApp communications.
1. HOW TO REQUEST DELETION
You may request deletion of your personal information by contacting us at:
Email: support@unclesam.tours
Please provide sufficient information to help us identify your records, such as:
- Your name
- Email address
- Phone or WhatsApp number
- Booking or confirmation number, if applicable
Please do not send passwords, payment card numbers, or unnecessary sensitive information with your request.
2. VERIFICATION
We may verify your identity before processing your request in order to protect your personal information and prevent unauthorized deletion requests.
We will request only information reasonably necessary to verify your identity and locate the relevant records.
3. WHAT MAY BE DELETED
Subject to applicable law, we may delete or anonymise personal information associated with:
- Customer-support conversations
- WhatsApp communications
- Customer profiles
- Contact information
- Other personal information that is no longer required for a legitimate or legal purpose
Where appropriate, we may also communicate applicable deletion requests to relevant service providers or processors acting on our behalf.
4. INFORMATION WE MAY RETAIN
The right to deletion is not absolute.
We may retain certain information where required or permitted by law, including information necessary for:
- Legal, tax, or accounting requirements
- Fraud prevention and security
- Establishing, exercising, or defending legal claims
- Resolving disputes
- Completing or documenting transactions
- Complying with other legal obligations
Where retention is required or permitted, we will restrict the use of retained information to the purposes for which it is necessary.
Where complete deletion is not legally possible or appropriate, we may delete or anonymise information that does not need to be retained and restrict retained information to the purposes for which it is legally required.
5. WHATSAPP AND THIRD-PARTY DATA
If you have contacted Uncle Sam Tours through WhatsApp, your deletion request may include information associated with those communications, including your phone number, WhatsApp identifier, messages, timestamps, and customer-support records.
Deleting information from Uncle Sam Tours’ systems does not automatically delete information independently held by Meta/WhatsApp or other third-party providers.
Requests concerning information held directly by those providers may need to be submitted to the relevant provider in accordance with its applicable privacy policies and procedures.
6. PROCESSING YOUR REQUEST
We will review and process data-deletion requests in accordance with applicable data-protection laws.
Where GDPR applies, requests concerning data-subject rights are generally handled without undue delay and, in principle, within one month of receipt.
Where permitted by applicable law, this period may be extended for complex requests. Where an extension applies, we will inform you as required by applicable law.
7. BACKUPS AND TECHNICAL SYSTEMS
Information may temporarily remain in secure technical backups after it has been deleted from our active systems.
Where this occurs, the information will remain protected and will be handled in accordance with our applicable backup-retention and deletion procedures.
Deleted information will not ordinarily be restored into active processing except where necessary for legitimate technical, security, or legal purposes.
8. CONTACT US
For data-deletion requests, please contact:
Uncle Sam Tours
Email: support@unclesam.tours