TERMS AND CONDITIONS
These Terms and Conditions govern bookings and the use of services provided by Uncle Sam Tours. By making a booking, you agree to these Terms and any booking-specific conditions shown during the booking process.
1. BOOKINGS
Bookings are subject to availability. You are responsible for providing accurate booking and contact information.
A booking is confirmed when a confirmation or booking reference is issued by Uncle Sam Tours or the applicable booking platform.
Prices, availability, cancellation conditions and other terms may vary by service, date, rate and booking channel.
The booking-specific conditions presented during booking or included in your confirmation form part of your agreement with us.
2. PAYMENT, CANCELLATION AND REFUNDS
Payment may be processed by Uncle Sam Tours, Bókun or a third-party payment provider.
Cancellation and refund conditions depend on the specific service and booking channel. The applicable conditions will be shown during booking and/or in your confirmation.
If you book through a third-party platform, its cancellation and refund conditions may also apply.
Where a booking is eligible for a refund, it will generally be processed through the payment or booking channel used for the original transaction.
Nothing in these Terms limits any mandatory consumer rights available under applicable law.
3. BOOKING CHANGES
Requests to change a booking are subject to availability and the applicable booking conditions.
Changes may affect the price, availability, meeting time or other booking details.
If your booking was made through a third-party platform, changes may need to be requested through that platform.
4. CHANGES OR CANCELLATION BY UNCLE SAM TOURS
We may change or cancel a service due to circumstances such as venue closures, government restrictions, security requirements, severe weather, transportation disruption, staff availability or other circumstances reasonably beyond our control.
Where we cancel a service, we will provide any remedy required under the applicable booking conditions and applicable law, which may include rescheduling, an alternative service or a refund where applicable.
5. MEETING POINT, LATE ARRIVAL AND NO-SHOWS
The meeting point and start time will be provided in your booking confirmation.
Customers are responsible for arriving at the correct meeting point on time. We recommend arriving early enough to allow for security checks, transportation delays and venue procedures.
Tours and activities generally start at the scheduled time. If you arrive after the scheduled start time, you may be unable to join the tour or activity, and the booking may be treated as a no-show in accordance with the cancellation and refund conditions applicable to your booking.Â
6. CUSTOMER RESPONSIBILITIES
Customers must:
- Provide accurate booking information
- Arrive at the correct meeting point on time
- Follow reasonable instructions from guides and staff
- Follow venue and security rules
- Meet applicable age, identification and other requirements
- Behave appropriately and respect other customers, staff and members of the public
Parents or guardians are responsible for minors participating in a service.
7. ACCESSIBILITY AND SPECIAL REQUIREMENTS
Please inform us of accessibility or special requirements before booking where possible.
Accessibility may depend on the facilities and rules of third-party attractions and venues. Customers should review the accessibility information for the specific service before booking.
We will make reasonable efforts to provide accurate information about accessibility and known limitations.
8. THIRD-PARTY ATTRACTIONS AND SERVICES
Some tours include attractions, museums, monuments, tickets or services operated by third parties.
Admission is subject to the rules, security requirements, opening arrangements and operational decisions of the relevant provider.
Third-party providers may change schedules, close venues or impose admission restrictions. Where such changes affect a booking, we will take reasonable steps to assist customers and provide any remedy required under the applicable booking conditions and law.
9. GUIDES AND TOUR OPERATIONS
Tours may be conducted by Uncle Sam Tours guides, employees, contractors or authorised service providers.
Guide assignments may change due to operational circumstances. A change of guide does not by itself constitute cancellation of the service.
We will make reasonable efforts to provide the advertised service, subject to operational and third-party conditions.
10. WHATSAPP AND CUSTOMER COMMUNICATIONS
Where you provide your telephone number or communicate with us through WhatsApp, we may use WhatsApp for:
- Booking confirmations
- Tour reminders
- Meeting-point information
- Booking changes
- Customer support
- Other service-related communications
Automated systems may be used for certain service communications.
Marketing communications are subject to applicable consent and opt-out requirements.
For information about how we process personal information, please see our Privacy Policy.
11. AI-ASSISTED CUSTOMER SUPPORT
We may use automated and AI-based technologies to assist with customer support, including understanding enquiries, retrieving booking information and generating suggested responses.
AI-generated responses may be reviewed, corrected or supplemented by our customer-support personnel where appropriate.
AI systems are not intended to make decisions producing legal or similarly significant effects on customers solely through automated processing.
12. THIRD-PARTY BOOKING PLATFORMS
Our services may be available through third-party booking platforms and marketplaces.
When you book through another platform, its terms, payment procedures, cancellation conditions and customer-support procedures may apply.
Certain booking information may be shared with us so that we can provide the booked service.
Where booking-specific conditions provided by the applicable platform differ from these general Terms, the booking-specific conditions will apply to that booking, subject to mandatory consumer rights under applicable law.
13. PRIVACY AND PERSONAL DATA
Our processing of personal information is described in our Privacy Policy.
Our Data Deletion Policy explains how customers can request deletion of their personal information.
14. INTELLECTUAL PROPERTY
Unless otherwise stated, content on the Uncle Sam Tours website, including text, graphics, logos, photographs, videos and designs, is owned by or licensed to Uncle Sam Tours.
You may not reproduce, distribute, modify, publish or commercially use this content without permission, except where permitted by applicable law.
15. COMPLAINTS
If you experience a problem with a booking or service, please contact us as soon as possible so we can investigate and attempt to resolve the issue.
Email: support@unclesam.tours
Please include your booking or confirmation number where available.
If you booked through a third-party booking platform, you may also need to follow that platform’s complaint procedure.
Where applicable law provides access to an alternative dispute-resolution mechanism or other consumer complaint procedure, information about that procedure will be provided as required.
16. LIABILITY
We are responsible for providing our services in accordance with the applicable booking terms and applicable law.
Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by law.
We are not responsible for circumstances reasonably beyond our control, subject to any mandatory rights and remedies available to customers.
Where a service involves third-party attractions, venues, ticket providers or other service providers, their own operational rules and conditions may also apply.
17. GOVERNING LAW AND CONSUMER RIGHTS
These Terms are subject to applicable law and mandatory consumer-protection rights.
Where mandatory consumer law provides rights that differ from these Terms, those legal rights will prevail.
18. CHANGES TO THESE TERMS
We may update these Terms when our services, booking systems, business practices or legal requirements change.
19. CONTACT US
Uncle Sam Tours
Email: support@unclesam.tours
For booking-related enquiries, please include your booking or confirmation number where available.